Help!

July 13th, 2009

Looking for help with an app?

Please visit the support community.

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Filed under Bill, Bug, Clicki, Clicki Phone, Crash, Crashing, EirText, EirText Pro, FAQ, Fix, Help, Improvements, My, My Bill, Phone, Suggestions, Support, iPhone, iPhone 3G, iPhone 3G S, iPhone 3GS, iPod Touch | Comments (19)

19 Responses to “Help!”

  1. Luke miller on July 15, 2009 4:14 am

    How can i help ?

  2. vinny on July 15, 2009 9:16 am

    Well, if you really want to help out, you can answer users’ support queries here when they are posted: http://getsatisfaction.com/vincent_coyne

  3. Pat McCoole on July 29, 2009 4:09 pm

    Hi,
    I am an O2 customer (not a new one) and I cannot login into my account when I use MyBill. I can log into the o2 site on the web but I am told that my login detals are incorrect when I try to login using MyBill on my iphone. Can you help?

    Regards,

    Pat

  4. vinny on July 29, 2009 4:43 pm

    Hi Pat, I’ve moved your question into the support forum. We can discuss here: http://getsatisfaction.com/vincent_coyne/topics/o2_ie_login_trouble

    Thanks,

    Vinny.

  5. Ronan on August 18, 2009 2:51 pm

    Hi,how’s it going? I downloaded eirtext pro and fur some reason it keeps Reading that I have 0 texts remaining,I have inputted all my acc details and still nothing. I have checked on the o2web site and it says I still have 250 remaining. How should I proceed from here?

    Cheers
    Ronan

  6. vinny on August 24, 2009 7:37 am

    Hi Ronan, try send a message. The counter should update.

    Vinny.

  7. Orla on September 18, 2009 2:44 pm

    Hey,
    Just downloaded my bill, great app, but for some reason it has my data info all at 0, when i get 1GB per month. If i check my account using a pc, the data info is correct ie it tells me how much I have used/is left.
    Is ther anyway to rectify this problem as being able to track my data usage was my main reason for downloading this app!

  8. vinny on September 21, 2009 10:11 am

    Hi Orla, are you still having issues?

    If so, please stop by the support forum and I’ll do my best to help you out

    http://getsatisfaction.com/vincent_coyne

    Vinny.

  9. finbarr murphy on October 18, 2009 4:45 pm

    hi I downloaded eirtext and by mistake put in an incorrect log in
    now every time i try to us eirtext it says my login failed ,, have deleted and loaded the app several times but still no joy

  10. vinny on October 19, 2009 10:09 am

    Hi Finbarr, please try the following:

    - Create a new message
    - Enter the following contact number: 0801234567 and add it to the message
    - Type in the following message: EirText::KeychainOff
    - Hit the Send button. You should get a popup saying the keychain has been disabled.
    - Close the app, reopen, and re-enter your login details.

    Vinny.

  11. Darren on October 25, 2009 2:40 pm

    It wont let me buy push messaging add i have credit

  12. vinny on October 27, 2009 10:33 am

    Hi Darren, what error message are you getting?

    I would recommend you contact Apple about this issue, as they control all of the iTunes transactions.

    Vinny.

  13. Darren on October 27, 2009 10:40 am

    It said you can not buy this item because uou need the app for it

  14. vinny on October 27, 2009 10:41 am

    Well, that’s weird. Try update EirText Pro to the latest version. Failing that, delete the app and reinstall it from iTunes on your Mac / PC.

    Let me know how it goes,

    Vinny.

  15. Darren on October 27, 2009 10:37 pm

    Did not work

  16. vinny on October 28, 2009 10:08 am

    Hi Darren, unfortunately there’s not much else I can do here. You’ll need to get in touch with Apple to see if there’s an issue with your iTunes account.

    Viny.

  17. Fergus on November 12, 2009 1:03 pm

    Hi Vinny, it appears ‘days left of billing cycle’ has disappeared on my My Bill application. I’m wondering was this a consious decision to remove it permanently or is it just a temporary problem?
    I find that part of the application very useful.

  18. vinny on November 12, 2009 1:05 pm

    Hi Fergus,

    Are you running the latest version of My Bill (v1.3.3)?

    The days remaining used to disappear when O2 are processing your bill. The new version should display a message instead.

    Vinny.

  19. Fergus on November 12, 2009 5:56 pm

    Ah must be because O2 are processing my bill.

    Cheers Vincenzo!

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